Headquarters | Returns & Exchanges

Headquarters

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Headquarters | Returns & Exchanges

Our Commitment to Your Satisfaction

At Headquarters, we take pride in the quality of our products and strive to ensure your satisfaction. If, for any reason, you are not completely happy with your purchase, we offer a straightforward returns and exchanges process.

Eligibility for Returns

Items must be returned within 30 days of delivery.
Products must be in their original, unused condition with all packaging intact.
Exclusions: Items marked as non-returnable are not eligible.

How to Initiate a Return

To begin the return process, please contact us through our Contact Page. Include your order number and reason for the return. Our team will guide you through the next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or not as described. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original payment method.

Exchanges

If you wish to exchange an item, please specify the replacement product when initiating your return. Exchanges are subject to stock availability.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us immediately. We will arrange for a replacement or refund at no additional cost to you.